Frequently Asked Questions
Frequently Asked Questions
What should I do if my watch stops working?
For assistance, please contact us on WhatsApp at +92 317 7480889, and we’ll guide you through the process.
What if I receive a product and then decide I don’t like it?
We understand that some products might not meet your expectations, but we have a no-returns policy. All our sales are final. However, in exceptional cases, we may consider accepting a return or exchange. Please contact us directly to discuss your situation, and we’ll review it on a case-by-case basis.
Do you sell pre-owned (secondhand) watches?
No, we do not offer pre-owned watches. However, we do have a wide selection of new luxury timepieces available on our website.
How are items shipped?
We ship all items through renowned couriers for reliable and timely delivery.
Do you sell replica watches?
No, all our watches are 100% authentic and sourced directly from the manufacturer/distributor.
What if my order hasn’t arrived on time?
Your tracking number, provided by our sales representative, allows you to monitor your order’s status through our website or courier service. Our estimated delivery time is 3-7 working days. If your parcel hasn’t arrived within this timeframe, please contact our customer service team for assistance.
What kind of packaging do you use to protect my watch during shipping?
Packaging may vary depending on the product, but we ensure that all of the items are securely packed to provide maximum protection during shipping.